General terms

Last modified: January 10, 2025

Acceptance of terms

Involved Parties. This Agreement ("General Terms" or "Agreement") forms a legal agreement between Zero Backlog LLC ("0doc", "us", "our" and "we") and you or the entity you represent ("you" and "your"). This Agreement governs your use of the platform available at 0doc.ai (the "Platform") and its services, whether or not you are a registered user.

Term. This Agreement is effective upon the date you first access or use the Platform ("Effective Date") and continues until you or 0doc terminates it (this period, the "Term").

Agreement Updates. This Agreement may be updated from time to time without notice to you. However, you can always find the latest version at 0doc.ai and should check regularly for updates and changes.

IF YOU DO NOT AGREE TO THE CURRENT TERMS, PLEASE DO NOT USE THE PLATFORM OR ITS SERVICES, SINCE YOUR USE OF IT CONSTITUTES ACCEPTANCE OF ALL OF THE MOST CURRENT TERMS FOR ITS USE.

Eligibility

Age Requirements. You may only enter into this Agreement if you are over the age of majority and able to enter into a legally binding contract in the country in which you reside.

Terminated & Suspended Accounts. You must not use the Platform if you have previously been terminated or suspended from using any of our services.

Geographical Restrictions. Your access to the Platform may be restricted based on your jurisdiction or geographical location. You must not use the Platform if you are located in a restricted territory.

Description of services

Services. 0doc provides the Platform, a web system which enables you to ingest files and produce structured data. The Platform features, models, and interfaces change frequently.

Modifications & Updates. We may modify the services and Platform at any time, including adding or removing functionality or imposing conditions on use of the services. We are not obligated to provide any updates or notifications about these changes.

Subcontracting. We may subcontract our obligations under this Agreement to third-parties to operate any part of the services.

Services Restrictions. You must not, and must not enable or allow any third-party to:

  1. Work around any of the technical limitations of the services or enable functionality that is disabled or prohibited, or access or attempt to access non-public 0doc systems, programs, data, or services;
  2. Except as law permits, reverse engineer or attempt to reverse engineer the services or Platform;
  3. Use the services to engage in any activity that is illegal, fraudulent, deceptive or harmful;
  4. Perform or attempt to perform any action that interferes with the normal operation of the services or affects other users' use of 0doc services;
  5. Exceed any services usage limitations stated in the Platform; or
  6. Copy, reproduce, republish, upload, post, transmit, resell, or distribute in any way, any part of the Platform, except as permitted by law.

Support. We will provide you with support to resolve general issues relating to your account and your use of the services through documentation that 0doc makes available on the Platform. Our support is also available by contacting us.

Third-Party Services. We may reference, enable you to access, or promote third-party services. These third-party services are provided for your convenience only and 0doc does not approve, endorse, or recommend any third-party services to you. Your access and use of any third-party service is at your own risk and 0doc disclaims all responsibility and liability for your use of any third-party service. Third-party services are not governed by this Agreement or 0doc's Privacy Policy. Your use of any third-party service is subject to that third-party service's own terms of use and privacy policies (if any).

0doc's role

Platform Interactions. Any interactions made using the Platform are directly between you and other users. You, and not 0doc, are responsible for the interactions, agreements, data-transfers, purchases and sales you make using the Platform, including but not limited to delivery, quality, refunds, fraud, advertising, liability relating to all services, or non-compliance with applicable law.

Non-Intervention. Except as provided otherwise in these General Terms, we will not intervene in any dispute between you and other users for any interactions or transactions using the Platform. If you find yourself in a dispute with a third-party, we encourage you to contact the other party and try to resolve the dispute. You can submit a complaint regarding a third-party to us, and we may forward your complaint to the third-party with a request that they contact you directly. You release 0doc from any claims, demands, and damages arising out of disputes relating to your use of the Platform, including those with other users or parties.

Warranties. We make no warranties with respect to the products, services or information provided by other users, and we are not responsible or liable for any inaccurate, incomplete or out of date information offered by a user or the acts or omissions of any third-party.

Registration & information

Registration Process. In order to use certain aspects of the Platform you may be required to register for an account. When registering for an account, you may be afforded the ability to select specific services, which may offer varied features or levels of access.

Account Requirements. Accounts are subject to the following specific terms:

  • You agree to provide true, accurate, current and complete information as required on the Platform's registration form. If you provide any information that is untrue, incomplete, not current or inaccurate, we have the right to suspend or terminate your account and refuse your current or future use of the Platform (or any portion thereof).
  • You agree that we may, for any reason in our sole discretion, and without prior notice, immediately terminate your account. Cause for such termination may include, but shall not be limited to: (i) a breach or violation of the Terms; (ii) extended periods of inactivity; (iii) your engagement in fraudulent or illegal activity; (iv) unexpected technical or security issues.
  • You agree that your account is non-transferable and any rights to your account terminate upon your death or disability and/or termination of account for any reason.
  • You are responsible for any activities that take place under your account. If you become aware of any unauthorized use of your account, or any other breach of security, contact us immediately. It is up to you to maintain the confidentiality of your access credentials and account. We are not responsible or liable for any loss or damage arising from your failure to comply with the provisions of these Terms.

User Information. Upon our request, you must provide user information to us in a satisfactory form. You must keep the user information in your account current. You must immediately notify us if any information that 0doc has is inaccurate or incomplete.

WHILE 0DOC EXPLICITLY PROHIBITS FRAUDULENT OR ILLEGAL CONDUCT, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU MAY BE EXPOSED TO SUCH CONDUCT AND CONTENT, THAT YOUR USE OF THE PLATFORM OR SERVICES SHALL BE ENTIRELY AT YOUR OWN RISK, AND THAT 0DOC SHALL HAVE NO LIABILITY OF ANY KIND FOR SUCH CONDUCT AS CARRIED OUT BY ANY THIRD-PARTY AT ANY TIME.

YOU UNDERSTAND AND AGREE THAT IF YOU VIOLATE ANY OF THE RULES OF BEHAVIOR, WE MAY TERMINATE YOUR USE OF THE PLATFORM OR SERVICES IMMEDIATELY WITHOUT PRIOR NOTICE AND WITHOUT ANY RIGHT TO A REFUND.

Fees & payments

Service Fees. In order to use or access certain services, you may be required to pay fees, depending on the type of service. The fees are stated and their changes are updated on 0doc.ai. We may revise the fees and the service definitions at any time, subject to change at any time at our sole discretion.

Subscriptions. Any fees may be billed on a recurring basis or payable upfront, depending upon the service enrolled in. Depending on the applicable subscription, the services and corresponding subscription fee you select may automatically renew at the end of each billing cycle, if the services are not cancelled prior to the next scheduled billing date.

Payment Methods. In order to make payments required to satisfy any fees, you may be asked to input personal and/or business payment information, including but not limited to, credit card information, billing addresses, bank account information, or account information for other payment services offered. The processing of such payments may be made through third-parties, and as such, the processing of such payments shall be subject to said third-party's terms of service and privacy policies.

Taxes. Our fees exclude all taxes, except as 0doc.ai states to the contrary. You have sole responsibility and liability for determining which, if any, taxes or fees apply to payments you make or receive in connection with your use of the services, and for assessing, collecting, reporting and remitting taxes for your business.

Privacy

The storage and any use of personal and other certain information shall be subject to our Privacy Policy. As a condition of using the Platform you agree to the terms of the Privacy Policy, as it may be changed and updated from time to time.

Communications

Communications Consent. To the extent allowable under law, you consent to receiving text (SMS) messages, push notifications, emails and phone calls from us. Such communications may include, but are not limited to, requests for authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications. Standard message and data rates may apply.

Opt-Out Options. You may opt-out of receiving promotional communications we send to you by following the unsubscribe options in each communication channel, by managing your communications preferences in the Platform, or by contacting support. You acknowledge that opting out of receiving communications may impact your use of the Platform.

Feedback. You may choose to submit feedback, ideas and suggestions about the services. You agree that we may use and share all feedback, ideas, and suggestions you submit for any purpose and without compensation or obligation to you.

Intellectual property

Protections. We reserve all rights not expressly granted to you in these Terms. The Platform is protected by trademark, copyright, patent and other laws of the United States and other countries. We own all rights, title, interest in and to the Platform and all copies, and all intellectual property rights in them. Your use of the Platform is subject to these Terms, and these Terms do not grant you any rights to our intellectual property rights.

Modifications & termination

Modifications. We may modify all or any part of this Agreement at any time by posting a revised version of the modified General Terms on 0doc.ai. The modified Agreement is effective upon posting. By continuing to use services after the effective date of any modification to this Agreement, you agree to be bound by the modified Agreement. It is your responsibility to check 0doc.ai regularly for modifications to this Agreement.

Termination by Us. We may terminate these Terms, and we may limit, suspend, change, or remove your access to any or all services at any time for any reason. If commercially reasonable, we will take reasonable steps to notify you before taking any action that restricts your access to the Platform.

Termination by You. You may terminate any service at any time and for any reason by closing or deleting your account. Termination will be effective on the date that your account is closed.

Effect of Termination. Upon termination, you will not have any further use of or access to the Platform. Termination does not relieve you of your obligations to pay amounts owed to us. The following provisions will survive even after these Terms terminate: Intellectual Property, Disclaimers, Limitation of Liability, Governing Law and General Provisions.

Representations & warranties

Representations. You represent and warrant that:

  1. You have the right, power, and ability to enter into and perform under this Agreement;
  2. You have all necessary rights, consents, licenses, and approvals for the operation of your business and to allow you to access and use the services in compliance with this Agreement and law;
  3. Your use of the services does not violate or infringe upon any third-party rights;
  4. You comply with law with respect to your business, your use of the services and Platform, and the performance of your obligations in this Agreement;
  5. All information you provide to 0doc is accurate and complete.

Disclaimers

0doc provides the Platform and services "as-is" and "as-available". To the maximum extent permitted by law, 0doc does not make any, and expressly disclaims all, express and implied warranties with respect to its performance under this Agreement, including the implied warranties of fitness for a particular purpose, merchantability and non-infringement. 0doc is not liable for any losses, damages, or costs that you or others may suffer arising out of or relating to (a) your access to, or use of, the services in a way that is inconsistent with this Agreement; (b) unauthorized access to servers or infrastructure; (c) service interruptions or stoppages; (d) bugs, viruses, or other harmful code that may be transmitted to or through the service; (e) errors, inaccuracies, omissions or losses in or to any data; or (f) your or another party's defamatory, offensive, fraudulent, or illegal conduct.

Outputs generated with AI may be inaccurate, incomplete, or inappropriate. Do not rely on outputs without independent verification. We do not provide legal, financial, medical, or other professional advice.

Limitation of liability

Indirect Damages. To the maximum extent permitted by law, 0doc will not be liable to you in relation to this Agreement or the services, whether in contract, negligence, strict liability, tort or other legal or equitable theory, for any lost profits, personal injury, property damage, loss of data, business interruption, indirect, incidental, consequential, exemplary, special, or punitive damages, even if these losses, damages, or costs are foreseeable, and whether or not you or 0doc have been advised of their possibility.

General Damages. To the maximum extent permitted by law, 0doc will not be liable to you in relation to this Agreement or the services for losses, damages, or costs exceeding in the aggregate the greater of (i) the total amount of fees you paid to 0doc during the 3-month period immediately preceding the event giving rise to the liability; and (ii) $50 USD.

Governing law

Delaware law will govern any claim or dispute between you and us that arises out of these Terms, regardless of conflict of law principles.

General provisions

Notices and Communications. A notice you send to us is deemed to be received when we receive it. A communication we send to you is deemed received by you on the earliest of (i) when posted to the Platform; (ii) when sent by email. By accepting this Agreement or using any service, you consent to electronic communications.

Force Majeure. 0doc will not be liable for any losses, damages, or costs you suffer, or delays in service performance or non-performance, to the extent caused by events beyond our reasonable control.

Assignment. You may not assign or transfer any obligation or benefit under this Agreement without our consent. We may, without your consent, freely assign and transfer this Agreement.

No Agency. Each party to this Agreement is an independent contractor. Nothing in this Agreement serves to establish a partnership, joint venture, or agency relationship between 0doc and you.

Severability. If any court determines a provision of this Agreement is unenforceable, the parties intend that this Agreement be enforced as if the unenforceable provision were not present, and that any partially valid and enforceable provision be enforced to the extent that it is enforceable.

Entire Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to the services, and supersedes all prior and contemporaneous agreements and understandings.